If you have questions before, during or after placing your order, please do not hestitate to contact us.
You can also read our FAQs (frequently asked questions) that we receive about IQoro and its use.
You didn’t find the right answer for your question?
Please do not hesitate to contact us by telephone or email. Or complete the form below.
Telephone (UK): 020 3966 0723
Telephone (Intnl.): +44 (0) 20 3966 0723
Summer opening hours
From Mon 8th June our Customer Service Desk will have reduced opening hours. You can continue to ring us whenever you like but if we can’t answer, or there is a long queue, or if you ring outside of our opening times, you can leave a message. Our helpdesk will call you back the same day or the next working day.
Our manned telephone times (BST) are:
Mon – 09:00 to 15:00
Tue – 09:00 to 15:00
Wed – 09:00 to 15:00
Thu – 09:00 to 15:00
Fri – closed
Our lines are not manned at lunchtime; which for us is 11:00 to 12:00 each day.
You can always mail us at [email protected] and we’ll answer you as soon as we can.
We intend to continue to be active on the Facebook user site and answer your posts promptly. Answers are posted on weekdays, during office hours.
Ordinary opening (outside of this summer period)
Mon – 09:00 to 15:00
Tue – 08:00 to 15:00
Wed – 08:00 to 15:00
Thu – 08:00 to 15:00
Fri – 08:00 to 15:00
Lunchtimes are as shown above. We close on Swedish statutory holidays, but we’ll tell you about those as they arise!
Telephone opening hours: Monday from 11 am to 5 pm and Tuesday to Friday from 10 am to 17 pm UK time (Closed during lunchbreak from 11 am to 12 pm)
Closed during Swedish public holidays
If you call us when we are closed – please leave a message with your name and phone number (please include country number and dialling code) and we will call you back as soon as possible.
We answer e-mails all weekdays, normally within 24 hours, except on Swedish public holidays when we are closed.
E-mail: [email protected]
We answer emails as soon as possible, all weekdays, but normally within 24 hours.