Shipping Information

We sell and deliver IQoro via our webshop to all EU countries, Norway and the UK.

We also ship to Iceland, the Åland Islands and Switzerland. However, for orders from these countries you’ll need to contact our Customer support at order@myoroface.com, and a customs toll may be levied.

Note that the instruction manual accompanying your IQoro is available in English, Swedish, Danish, Finnish, German and Norwegian. If you order from a country which does not have one of these languages as its national language you will receive an English version – unless you request one of the other available languages by indicating this in ‘order notes’ at the web checkout.

Orders placed after 11:00 CET and during weekends will be despatched on the next working day. If your delivery is delayed beyond the times indicated below (and we haven’t already advised you of a delay) please contact our customer support.

You will receive a tracking ID by e-mail to enable you to start to check the progress of your delivery, providing that the delivery option that you have chosen supports this function (see below).

We’re offering different shipping options for the UK and EU. Freight costs and delivery times varies depending on the shipping option you select and if you live in the UK or in the EU. For our customers in Sweden, please read more about our Swedish deliveries at our Swedish site.

The following shipping alternatives are available for customers from the UK and the EU when ordering an IQoro from our web shop.

Deutsche Post 

This is our recommended alternative for deliveries to the UK. We are not using Deutsche Post for shipping to Europan countries.

This option costs 9 pounds and takes around 4-6 weekdays. Your IQoro will be delivered to your door on weekdays between 8am and 5pm.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order.

If you are looking for a faster shipping option, please see DHL Express below.

UPS Trackable Delivery

• Delivers to: EU
• Delivery time: 3-5 weekdays
• Price: €10.00
• Traceable delivery: Yes

This is our recommended alternative for deliveries within Europe or EEA countries (other than Sweden).

The freight cost is 10 euro and the delivery time is 3-5 weekdays. Your IQoro will be delivered to your door on normal weekdays between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order.

If you are not at home when UPS tries to deliver, they will send you an SMS with details of when you can collect your order from a nearby collection point.

DHL Express Delivery

• Delivers to: UK and EU
• Delivery time: 1-3 weekdays
• Price: £16 / €12
• Traceable delivery: Yes

If you are in a hurry to recieve your IQoro, this is our recommended option for customers from both the UK and EU. The delivery time is around 1-2 weekdays for our European customers, and 2-3 weekdays for our Brittish customers. This counts from the day after we have despatched your order from our warehouse.

Shipping with DHL Express to the EU costs €12, and to the UK £16. Since Brexit, delivery times and prices are slightly higher to the UK. Your IQoro will be delivered to your door on normal working days between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order, and to exercise further options on your delivery preferences.

If you are not at home when DHL tries to deliver, they will send you an SMS with details of when you can collect your package from a nearby collection point.

Postnord Home delivery

• Delivers to: EU
• Delivery time: 15-25 weekdays
• Price: €10.00
• Traceable delivery: No

We can offer shipping with Postnord Home Delivery to the EU. Our experience is that this shipping option usually take between 15 and 25 days for countries outside Sweden. Your order will also not be traceable on it’s way to you.

This means you will have to wait for several weeks for your order, without being able to track it’s progress. For this reason, we recommend you to only choose this option if you’re not in a rush to get your IQoro.

When we despatch your order from our warehouse you will receive an email advising you of this. You would receive a package tracking number, but this gives you no tracking information after your package has left Sweden’s borders.

Your package will be delivered to your letter box. If the package is too large to be delivered in this way, Postnord will send you an SMS with details of when you can collect you package from a nearby collection point.