Shipping Information

We sell and deliver IQoro via our webshop to the UK, Norway and all EU countries.

We also ship to Iceland, the Åland Islands, Switzerland, Liechtenstein, Jersey and Guernsey. However, for orders from these countries you’ll need to contact our customer support, and a customs toll may be levied.

Note that the instruction manual accompanying your IQoro is available in English, Swedish, Danish, Finnish, German and Norwegian. If you order from a country which does not have one of these languages as its national language you will receive an English version – unless you request one of the other available languages by indicating this in ‘order notes’ at the web checkout.

We offer three different types of shipping options, where DHL Economy is our recommended and cheapest option for most countries. DHL Express and UPS Standard is also available.

Freight costs and delivery times varies depending on the shipping option you select and if you live in the UK or in the EU.

The following shipping options are available for customers from the UK and the EU when ordering an IQoro from our web shop.

DHL Economy Delivery

• Delivers to: UK and EU
• Delivery time: UK and EU 3-5 weekdays
• Price: UK £11/EU £11-12 (varies between EU countries)
• Traceable delivery: Yes

If you are just looking to get your IQoro delivered in an affordable way within 3-5 weekdays, this is our recommended shipping option for both the UK and EU.

The delivery time counts from the day after we have despatched your order from our warehouse. Your IQoro will be delivered to your door on normal working days between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order, and to exercise further options on your delivery preferences.

If you are not at home when DHL tries to deliver, they will send you an SMS or an email with details of when you can collect your package from a nearby collection point.

DHL Express Delivery

• Delivers to: UK and EU
• Delivery time: UK and EU 1-3 weekdays
• Price: UK £19/EU £14-17 (varies between EU countries)
• Traceable delivery: Yes

If you are in a hurry to recieve your IQoro, this is our recommended option for customers from both the UK and EU. The delivery time is around 1-3 weekdays. This counts from the day after we have despatched your order from our warehouse.

Your IQoro will be delivered to your door on normal working days between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order, and to exercise further options on your delivery preferences.

If you are not at home when DHL tries to deliver, they will send you an SMS or an email with details of when you can collect your package from a nearby collection point.

UPS Trackable Delivery

• Delivers to: UK and EU
• Delivery time: UK and EU 5-7 weekdays
• Price: UK £10/EU £8.5-13 (varies between EU countries)
• Traceable delivery: Yes

This shipping option might be cheaper than DHL Economy for some EU countries, and £1 cheaper for UK deliveries. Note however that the delivery time is longer with this option than with DHL.

Your IQoro will be delivered to your door on normal weekdays between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order.

If you are not at home when UPS tries to deliver, they will contact you with details of when you can collect your order from a nearby collection point.

Below are some examples of our delivery fees to different countries in the EU and for the UK. If your country is not included in the chart, you can still always see the freight cost in the check-out before before completing your order.

Austria	DHL Economy – £12	DHL Express – £17	UPS – £13
Germany	DHL Economy – £11	DHL Express – £14	UPS – £8.5
Spain	DHL Economy – £12	DHL Express – £17	UPS – £13
France	DHL Economy – £12	DHL Express – £17	UPS – £13
UK/NI	DHL Economy – £11	DHL Express – £19	UPS – £10
Ireland	DHL Economy – £12	DHL Express – £17	UPS – £11
Italy	DHL Economy – £12	DHL Express – £17	UPS – £13
Netherlands	DHL Economy – £11	DHL Express – £14	UPS – £13

Orders placed after 08:00 CET (7 a.m in the UK) and during weekends will be despatched on the next working day. However, for deliveries with UPS, all orders after 08:00 CET (7 a.m in the UK) will be sent the next working day.

If your delivery is delayed beyond the times indicated below (and we haven’t already advised you of a delay) please contact our customer support.

You will receive a tracking ID by e-mail to enable you to start to check the progress of your delivery, providing that the delivery option that you have chosen supports this function.