Shipping Information

We sell and deliver IQoro via our webshop to the UK, Norway and all EU countries.

We also ship to Iceland, the Åland Islands, Switzerland, Liechtenstein, Jersey and Guernsey. However, for orders from these countries you’ll need to contact our customer support, and a customs toll may be levied.

Note that the instruction manual accompanying your IQoro is available in English, Swedish, Danish, Finnish, German and Norwegian. If you order from a country which does not have one of these languages as its national language you will receive an English version – unless you request one of the other available languages by indicating this in ‘order notes’ at the web checkout.

You can choose between a number of different shipping options. Freight costs and delivery times varies depending on the shipping option you select and if you live in the UK or in the EU.

The following shipping options are available for customers from the UK and the EU when ordering an IQoro from our web shop.

• You can always see the exact shipping options and prices for your country in the checkout before completing your order.

DHL Economy Delivery

• Delivers to: UK and EU
• Delivery time: UK and EU 3-5 weekdays
• Price: UK £11/EU £11-12 (varies between EU countries)
• Traceable delivery: Yes

DHL Economy is one of our cheaper shipping alternatives. It is available in both the UK and EU.

The delivery time counts from the day after we have despatched your order from our warehouse. Your IQoro will be delivered to your door on normal working days between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order, and to exercise further options on your delivery preferences.

If you are not at home when DHL tries to deliver, they will send you an SMS or an email with details of when you can collect your package from a nearby collection point.

UPS Standard Delivery

• Delivers to: UK and EU
• Delivery time: UK and EU 2-5 weekdays
• Price: UK £8/EU £8-12 (varies between EU countries)
• Traceable delivery: Yes

UPS Standard is one of our cheaper shipping alternatives. It is available in both the UK and EU.

Your IQoro will be delivered to your door on normal weekdays between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order.

If you are not at home when UPS tries to deliver, they will contact you with details of when you can collect your order from a nearby collection point.

UPS Express Saver Delivery

• Delivers to: UK and EU
• Delivery time: UK and EU 1-2 weekdays
• Price: UK £11/EU £9-16 (varies between EU countries)
• Traceable delivery: Yes

If you are in a hurry to recieve your IQoro, this is a recommended option for customers from both the UK and EU. The delivery time is 1-2 weekdays. This counts from the day after we have despatched your order from our warehouse.

Your IQoro will be delivered to your door on normal weekdays between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order.

If you are not at home when UPS tries to deliver, they will contact you with details of when you can collect your order from a nearby collection point.

DHL Express Delivery

• Delivers to: UK and EU
• Delivery time: UK and EU 1-3 weekdays
• Price: UK £19/EU £14-17 (varies between EU countries)
• Traceable delivery: Yes

If you are in a hurry to recieve your IQoro, this is a recommended option for customers from both the UK and EU. The delivery time is 1-3 weekdays. This counts from the day after we have despatched your order from our warehouse.

Your IQoro will be delivered to your door on normal working days between 08:00 and 17:00.

You will recieve an email from us with a tracking ID when we’ve despatched your order from our warehouse. You can use this ID number to follow the progress of your order, and to exercise further options on your delivery preferences.

If you are not at home when DHL tries to deliver, they will send you an SMS or an email with details of when you can collect your package from a nearby collection point.

Below are some examples of our delivery fees to different countries in the EU and for the UK.

If your country is not included in the chart, you can still always see the freight cost in the check-out before before completing your order.

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Austria	DHL Economy – £12	DHL Express – £17	UPS Standard – £9	UPS Express – £16
Germany	DHL Economy – £11	DHL Express – £14	UPS Standard – £8	UPS Express- £9
Spain	DHL Economy – £12	DHL Express – £17	UPS Standard – £8	UPS Express – £12
France	DHL Economy – £12	DHL Express – £17	UPS Standard – £9	UPS Express – £12
UK/NI	DHL Economy – £11	DHL Express – £19	UPS Standard – £8	UPS Express – £11
Ireland	DHL Economy – £12	DHL Express – £17	UPS Standard – £8	UPS Express – £11
Italy	DHL Economy – £12	DHL Express – £17	UPS Standard – £9	UPS Express – £12
Netherlands	DHL Economy – £11	DHL Express – £14	UPS Standard – £7	UPS Express – £11

Orders placed after 08:00 CET (7 a.m in the UK) and during weekends will be despatched on the next working day.

If your delivery is delayed beyond the times indicated below (and we haven’t already advised you of a delay) please contact our customer support.

You will receive a tracking ID by e-mail to enable you to start to check the progress of your delivery, providing that the delivery option that you have chosen supports this function.