Online merchants with the EMOTA European Trustmark meet both national and European criteria for safe online shopping. The merchants are submitted to a comprehensive certification procedure put in place by the national Trustmark providers participating in our European Trustmark scheme. Both the national Trustmark and the accreditation system are checked by EMOTA on a regular basis. IQoro by MYoroface is certified by the Swedish authority Trygg E-Handel (Safe E-commerce).
Only shops certified by a national Trustmark provider participating in our European Trustmark scheme are allowed to display our EMOTA European Trustmark on their websites. Verify the merchant’s certification status by clicking on the national Trustmark he displays. You will then be directed to his Certificate with the information you need. If the Certificate is properly linked and valid you can rely on the merchant’s quality of service.
Should any problem arise related to your online purchase please contact first the online shop and explain your problem. If a solution cannot be found, you have the possibility to file a complaint with the national trustmark provider. This service is completely free for you as a consumer.
In close cooperation with the online shop, an adequate solution to the complaint will be found.
Merchants selling online that display both the national Trustmark and the EMOTA European Trustmark offer you a high level of service. You will benefit from the following quality standards:
Please contact your national Trustmark provider participating in the EMOTA Trustmark scheme.