This is since IQoro is still a relatively new device. It’s available for prescription in the UK since mid-2022. This is why some health professionals in the UK don’t know about it yet.

Because of this, you might need to introduce IQoro to your healthcare contact. If you are living in the UK you can find relevant information to bring to your GP on our page about IQoro on prescription.

If you’d prefer to purchase an IQoro on your own and start the treatment within a few days, you can always order it directly from our webshop.

How do I make a return from the UK?

1. Contact our customer services to help you with the return*. You will receive a return document (pro forma invoice) to print. This means that you do not have to pay export tax and customs duty.
2. Wait for a reply from us before sending the return.
3. Send your return with the same shipping company that delivered your product (DHL or UPS) to avoid customs duty.
4. Print and give the return document to the shipping company when you return the item.

The customer is responsible for the return

You as a customer are responsible for the shipment getting to us. Opened packaging is not approved. In case of incorrect returns, you as a customer stand for the costs incurred. We will only make the refund to you once we receive your shipment.

• *There is no right of return in the event of broken packaging of medical devices or sealed hygiene items. For full information, read our terms and conditions of purchase and terms and conditions for the results guarantee.

How do I make a return from Sweden?

1. Contact our customer services to help you with the return*.
2. Wait for a reply from us before sending the return.
3. Ensure your return is sent as a traceable shipment.
4. Send the return with the same shipping company that delivered your item (Postnord).

How do I make a return from Denmark?

1. Contact our customer services to help you with the return*.
2. Wait for a reply from us before sending the return.
3. Ensure your return is sent as a traceable shipment.
4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

How do I make a return from Norway?

1. Contact our customer services to help you with the return*. You will receive a return document (pro forma invoice) to print. This means that you do not have to pay export tax and customs duty.
2. Wait for a reply from us before sending the return.
3. Send your return with the same shipping company that delivered your product (DHL or UPS) to avoid customs duty.
4. Print and give the return document to the shipping company when you return the item.

How do I make a return from Finland?

1. Contact our customer services to help you with the return*.
2. Wait for a reply from us before sending the return.
3. Ensure your return is sent as a traceable shipment.
4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

How do I make a return from Germany?

1. Contact our customer services to help you with the return*.
2. Wait for a reply from us before sending the return.
3. Ensure your return is sent as a traceable shipment.
4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

Yes you can get IQoro on prescription, if you live in the United Kingdom.

IQoro is listed by the NHS as a medical device that a GP can prescribe when suitable for the patient.

Click here for more information on how to get IQoro on prescription in the UK

No. Brexit is not affecting your purchase when buying from us.

The UK and the EU have  an agreement on a post-Brexit trade deal. This means amongst other things that there is no customs tariff on an IQoro shipped to the UK from Sweden. 

1. Pricing

We have not made any price changes on IQoro due to Brexit. 

2. Importing

You may order and receive your IQoro without worrying about the new import rules after Brexit.

There is nothing extra that you need to do or pay to facilitate the delivery of your IQoro. 

We offer two different delivery options to the UK, to make sure everyone can find a price and a delivery time that works best for them.

3. Consumer rights

The consumer rights laid out in our Terms and Conditions is at this point not affected by Brexit. In case of changes in the consumer rights, we will update accordingly.

When you make a purchase in the webshop, a confirmation is automatically sent to your email adress. Please, check you spamfolder if it ended up there. If you do not get an order confirmation at all, your purchase has for some reason not been finalized

Yes, you get two different guarantees when you buy an IQoro – a manufacturing guarantee and a results guarantee.

Manufacturing guarantee

Upon purchase, IQoro comes with a 7-month manufacturing guarantee, which covers any damage that may have occurred during the actual manufacture.

The accompanying IQoro manual contains information about the guarantee and how to best to care for your IQoro. Expected service life is 12 months of normal use. This is based on the fact that IQoro is a product that is used in the mouth and that has to be pulled. This leads to natural wear and tear in the plastic during use.

Do not use IQoro if it is broken or has cracks in the plastic.

Read more about our manufacturing guarantee.

Results guarantee

Upon purchase, IQoro comes with a results guarantee. This means that you can get your money back if you do not notice any positive changes in your symptoms within 6 months.

Read more about our results guarantee.

No. IQoro would need to approved by the FDA before we could supply to US citizens. That’s not a huge hurdle for a device that is CE marked, and it’s in our development plans – but not yet!

E-mail to: info@iqoro.com, and we will send it to you.

If you live in the UK, EU or EES, you can get an IQoro delivered to you from our webshop.

This means that if you for example live in islands like Guernsey or Jersey, you will not be able to get an IQoro delivered and our warranty is not covering countries outside the EU/EES and UK.

Yes, IQoro is listed by NHS as a medical device for treating acid reflux and dysphagia since 1st May 2022.

What is the NHS?

The NHS – National Heath Service – is the government funded medical and health care services in the UK.

Getting listed by the NHS means the UK Government has approved IQoro as one way to treat acid reflux and dysphagia. It also means that IQoro can be prescribed by GP’s for free, or to a low cost for the patient.