About your purchase

How will Brexit affect me if I want to buy an IQoro?

As at today’s date [December 17, 2020] it is still unclear. A post-Brexit trade deal between the EU and the UK may or may not be reached. If a trade deal is not reached, then we see three things that will change:

1. Pricing

In the absence of a trade deal between the two entities, imports and exports between them will be regulated by the World Trade Organisation (WTO) rules. This will entail a 6.5% tariff being applied to goods that are purchased in the UK from an EU member state like Sweden.

In addition, import and handling costs rise as we are forced to appoint our freight carrier as an importer. All this is an unavoidable consequence of the contractual position as it stands.

These extra costs raise the purchase price of an IQoro from £145.00 to £166.00 (both prices inclusive of UK VAT but excluding postage and packing).

In the current circumstances of uncertainty, the company has decided to absorb these extra costs itself – for a period at least. Until 28th February 2021 the price of an IQoro will be unchanged at £145.00, at this point – and in the light of more clarity we hope – the company will review this decision.

2. Importing

You may have read that anything that you import – and buying an IQoro as a UK citizen falls into that category – means that you must make a declaration to HMRC on the nature and value of the goods you have bought.

See the video “What you need to know to bring goods into the UK” by HRMC.

In the case of IQoro we have simplified this process. We have contracted with our freight company to take care of these administrative issues; we take care of the reporting, and we pay our carrier for these services.

You may order and receive your IQoro without worrying about the new import rules that it seems will apply.

3. Consumer rights

The consumer rights laid out in our Terms and Conditions that form the basis of each transaction between our company and its customers, is as currently stipulated by EU regulations.

After Brexit, the UK may decide to implement its own version of consumer rights law and in that case it will be these rules that regulate our sales to UK customers.

This could affect your position regarding, for example: warranty period, right of return, or other facets of the transaction. The situation is at present unclear and undecided, we will update our website as soon as the position is clear.

I ordered an IQoro, but haven´t received a confirmation

When you make a purchase in the webshop, a confirmation is automatically sent to your email adress. Please, check you spamfolder if it ended up there.

Warranty and durability

IQoro is CE-marked and meets the requirements set by The Swedish Medical Products Agency (MPA). The manufacturing guarantee is for 7 months and covers any damage that has occurred during the actual production. Report any damage as soon as possible. Read more in your manual on CE marking, warranty and how to handle your IQoro in the best way. Recommended usage time is 12 months. This is based on the fact that IQoro is a product you have in your mouth and there is a natural wear in the plastic during use. IQoro is made of a medical plastic that meets the requirements for allergies. Read more under the FAQ Allergy.

I’ve heard about IQoro on my Facebook LPR GERD support site, can I buy it in the US?

No. IQoro would need to approved by the FDA before we could supply to US citizens. That’s not a huge hurdle for a device that is CE marked, and it’s in our development plans – but not yet!

I have read in the manual that a symptom document (patient questionnaire) should be used. Where can I find it?

E-mail to: [email protected], and we will send it to you.

Which countries can IQoro be sold and used in?

IQoro is a CE marked, Class 1 Medical Device and thus we can ship to any customer in any country in the EU (more correctly, the EES region) even if the health authorities there don’t buy from us and prescribe it. Note that today the user manual including the self-tests and training journal is available in Danish, English, Finnish, German, Swedish and Norwegian.

Can I get IQoro on prescription from my doctor?

Maybe. If you live in Sweden, then more than half of the regional health authorities purchase and prescribe IQoro, so your chances are good.

In the UK, it would be an individual decision for your Health Care Professional whether the local rules allowed them to purchase and supply an IQoro to you.

Is IQoro available on NHS?

IQoro is used in more than 30 UK NHS hospitals and by over 35 000 individuals  in Europe [Dec 2020]. The process for gaining prescription status in the UK stalled in April 2020 when the process for considering all new applications was stopped due to Covid19 pressures on the Drug Tariff Authority.

IQoro is available for purchase by individuals from the website until such time as it may achieve prescription status.