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About your purchase

I ordered an IQoro, but haven´t received a confirmation

When you make a purchase in the webshop, a confirmation is automatically sent to your email adress. Please, check you spamfolder if it ended up there.

Warranty and durability

IQoro is CE-marked and meets the requirements set by The Swedish Medical Products Agency (MPA). The manufacturing guarantee is for 7 months and covers any damage that has occurred during the actual production. Report any damage as soon as possible. Read more in your manual on CE marking, warranty and how to handle your IQoro in the best way. Recommended usage time is 12 months. This is based on the fact that IQoro is a product you have in your mouth and there is a natural wear in the plastic during use. IQoro is made of a medical plastic that meets the requirements for allergies. Read more under the FAQ Allergy.

I’ve heard about IQoro on my Facebook LPR GERD support site, can I buy it in the US?

No. IQoro would need to approved by the FDA before we could supply to US citizens. That’s not a huge hurdle for a device that is CE marked, and it’s in our development plans – but not yet!

I have read in the manual that a symptom document (patient questionnaire) should be used. Where can I find it?

E-mail to: [email protected], and we will send it to you.

Which countries can IQoro be sold and used in?

IQoro is a CE marked, Class 1 Medical Device and thus we can ship to any customer in any country in the EU (more correctly, the EES region) even if the health authorities there don’t buy from us and prescribe it. Note that today the user manual including the self-tests and training journal is available in Danish, English, Finnish, German, Swedish and Norwegian.

Can I get IQoro on prescription from my doctor?

Maybe. If you live in Sweden, then more than half of the regional health authorities purchase and prescribe IQoro, so your chances are good.

In the UK, it would be an individual decision for your Health Care Professional whether the local rules allowed them to purchase and supply an IQoro to you.

Is IQoro available on the National Health Service?

As at mid-year 2019 around two dozen UK NHS hospitals are deploying IQoro to some patients. Mostly these are stroke or other patients with swallowing difficulties. The number of hospitals doing so is growing steadily.

IQoro is not generally available on prescription at this time. It has been submitted for inclusion on the UK Drug Tariff, but no decision has yet been made.