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FAQ

I ordered an IQoro, but haven´t received a confirmation

When you make a purchase in the webshop, a confirmation is automatically sent to your email adress. Please, check you spamfolder if it ended up there.

Warranty and durability

IQoro is CE-marked and meets the requirements set by The Swedish Medical Products Agency (MPA). The manufacturing guarantee is for 7 months and covers any damage that has occurred during the actual production. Report any damage as soon as possible. Read more in your manual on CE marking, warranty and how to handle your IQoro in the best way. Recommended usage time is 12 months. This is based on the fact that IQoro is a product you have in your mouth and there is a natural wear in the plastic during use. IQoro is made of a medical plastic that meets the requirements for allergies. Read more under the FAQ Allergy.

I’ve heard about IQoro on my Facebook LPR GERD support site, can I buy it in the US?

No. IQoro would need to approved by the FDA before we could supply to US citizens. That’s not a huge hurdle for a device that is CE marked, and it’s in our development plans – but not yet!

I have read in the manual that a symptom document (patient questionnaire) should be used. Where can I find it?

E-mail to: [email protected], and we will send it to you.

Which countries can IQoro be sold and used in?

IQoro is a CE marked, Class 1 Medical Device and thus we can ship to any customer in any country in the EU (more correctly, the EES region) even if the health authorities there don’t buy from us and prescribe it. Note that today the user manual including the self-tests and training journal is available in Danish, English, Finnish, German, Swedish and Norwegian.

I sometimes get blood in my mouth when I train with IQoro, is this normal?

It can happen that you get a little blood in your mouth when you train, usually for one of the following reasons:

– If you have had reflux, heartburn and thick phlegm in your throat, then your stomach acids have probably damaged the mucous membranes in your throat. Normally, the blood produced goes back into your stomach and you don’t notice it. When you train with IQoro you cause pressure changes which can cause this blood to come back up into your mouth. This is not dangerous. Sometimes the blood mixes with your saliva and makes the quantity seem more than it really is.

– An infection in the mucous membranes of the mouth or in a tooth or gums can lead to blood in the mouth. Excessive plaque can also result in more vulnerable membranes which are more likely to bleed. If it was a while since you last went to a dentist, it may be time for a new visit!

– Tender and more fragile mucous membranes are common side effects of some medicines.

Try to use a mirror, or ask someone to help, to see where in your mouth the blood is coming from. Speak to your doctor if you suspect that it is none of the above, or feel free to contact us again by mail or telephone.

My partner snores, and I have swallowing difficulties, can we use the same IQoro?

No. IQoro is approved by the authorities as a CE marked, Class 1 Medical Device for use by a single person.

Can training with IQoro cause any harm?

All the studies that we know of show no negative side-effects, nor does the company’s Quality Management System (QMS) record any serious adverse events. Training with IQoro merely stimulates and strengthens the body’s own natural in-built chain of muscles and nerve control systems.

In the beginning, training of under-used muscles can cause some soreness in the oral cavity, the neck, and deeper in the swallowing system – just like the first session in the gym for a long time, or the first day of the season on the ski slopes. This soreness soon disappears.

However, there are some conditions where the effect of IQoro training can have a more serious negative effect. Please contact us before ordering IQoro if you suffer from one of the following conditions.

– Trigeminal neuralgia: Short and intensive attacks of acute pain.This disease often begins in patients around 50 years old and is more common in women than in men. It affects around 6 people in every 100 000. The condition is classified as either classic- or symptomatic-trigeminal neuralgia. The former is probably caused by the mechanical effect of a trapped blood vessel pressing on the trigeminus nerve ending, or has no detectable cause at all. Symptomatic trigeminal neuralgia can have its origin in either a tumour or a neurological condition. It is not uncommon that the intense pain is wrongly ascribed as coming from the teeth or sinuses. In both types of this condition the right side of the face is twice as likely to be affected as the left. Since even brushing the teeth can trigger an attack, training with IQoro should be approached very carefully.

– Parasophageal hernia: Also known as ‘rolling hiatal hernia’ as opposed to ‘sliding hiatal hernia’. In this rare variant of hiatal hernia a part of the stomach intrudes through the diaphragm into the chest cavity on the left hand side, under the heart. Crucially, this intrusion is not of the mouth of the stomach (which remains in the stomach cavity) as in a sliding hiatus hernia, but another part of the stomach wall. The herniated part of the stomach can be strangulated in the chest cavity and surgical intervention is often recommended.

Paraesophageal hernia

– Tinnitus: People with this condition can sometimes experience an altered hearing sensation after training with IQoro, probably because one of the nerves stimulated by IQoro emanates from the middle ear.

When is it safe to alter my diet?

The primary rule is that it is your doctor or clinician that must decide if you can change your medication, nutrition or hydration methods, diet, or other.

In the case of swallowing, one of the greatest risks is that of aspiration. That is to say that food or drink “goes down the wrong way” and this can lead to lung infections and pneumonia. This is the reason that healthcare professionals sometimes prescribe feeding by tube through the nose, or directly into the stomach – to avoid this so-called unsafe swallow. In other cases, they prescribe drink thickeners, or modified solid foods that they know are easier for you to swallow safely.

Because of the risks of aspiration, it is important that you consult with your Speech and Language Therapist or doctor before you change from what you have been previously advised to do – even when you are experiencing good improvement from your IQoro treatment.

Will I need to continue with maintenance training, once I have cured my symptoms?

Maybe. It depends on whether you are using IQoro to cure problems caused by neurological injury – like stroke, which has caused dysphagia or facial paralysis, or whether you are training because of a muscular weakness such as Hiatus hernia, snoring or apnoea.

If it is muscular weakness, then maintenance training will be required. Once you have achieved your desired result you should continue to train with a reduced number of sessions per day. You’ll need to find the right level for yourself.

My child has difficulty in speaking, can IQoro help?

Maybe. It depends on the reasons behind the speech difficulties. If they are caused by a muscular immaturity or weakness in the tongue, lips or throat, then there is a possibility for your child – with the help of IQoro – to train and strengthen his musculature and create the conditions to be able to form speech sounds correctly and thereby develop his verbal ability. But it is important that your child already has the understanding of how to speak, for IQoro to help.

I have MS / Parkinson’s / ALS, can I use IQoro?

Yes. IQoro cannot of course cure MS, Parkinson’s, ALS, or other progressive degenerative diseases. However, early intervention with IQoro training can contribute to retaining and maintaining as much as possible of the normal functions of the face, oral cavity, throat and down to the stomach.

IQoro trains and activates the body’s internal musculature, and has a positive effect on retaining the ability to be able to eat via the mouth, chew, use facial expressions, and produce speech sounds, for a longer time. Such treatment is therefore a good complement to traditional rehabilitation with physiotherapy, where one trains, for example, arms and legs.