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FAQ

What does statistically significant mean?

In statistical contexts, the word significant means that the results are so certain that one knows that they are not down to chance. Determined models and methods exist to be able to state that the risk of the result being due to random factors is so small that it is possible to draw certain scientific conclusions from a study.

Accepted statistical models

When we write that the participants in a study improved significantly through training with IQoro, this means that according to accepted statistical models, we can conclude that the improvement genuinely occurred because of the treatment and not for any other reason.

How statistical significance is achieved in a study varies. It depends, among other things, on the number of participants in the study and how clear the result is.

There are different requirements for different types of studies

The requirement for the level of statistical significance in a study may also vary.

It therefore takes more participants to achieve statistical significance for a medical study where one needs to be able to assess the risk of unusual side effects, than is required for a scientific study on IQoro, for example.

It is known that IQoro is a class 1 medical device that is risk-free to use. Therefore, studies can be done comparing the efficacy of IQoro on different groups that have fewer participants in the number than you need when, for example, developing a completely new vaccine.

Collaboration with statisticians

Statistical significance is calculated through statistical models. In the studies on training with IQoro, the number of participants has been developed in collaboration with a statistician to provide a sufficient basis to be able to state that the result depends on the treatment and not on chance.

Significance is often expressed in studies as p < 0.05 for example, which means that there is less than a five percent chance that the result is down to chance or p < 0.001 which means that there is less than one per thousand risk (0.1 %) that the result is down to chance.

More statistically significant studies make the results even safer

Since it is almost never possible to completely exclude chance in a single study, or that a study is influenced by factors in different ways that are difficult to assess, further research is important.

The results of the studies on training with IQoro are in line with each other and each achieve statistically significant results.

Aren’t more participants needed for the studies of IQoro?

The number of participants in the studies of IQoro has been determined together with a statistician for the data to be sufficient to state that the results are statistically significant, that is they are not down to chance.

This question is usually about the comparison with large drug studies where changes in the body are made by adding a drug, for example to reduce the production of stomach acid.

Changes in the body involve a high risk that must be carefully balanced against the benefit, which requires a significantly larger basis for capturing unusual side effects or placebo effects.

IQoro is a CE marked medical device product, class 1, low risk. With that come other requirements and regulations.

How do I return IQoro or other products?

 

How do I make a return from the UK?

  1. Contact our customer services to help you with the return*. You will receive a return document (pro forma invoice) to print. This means that you do not have to pay export tax and customs duty.
  2. Wait for a reply from us before sending the return.
  3. Send your return with the same shipping company that delivered your product (DHL or UPS) to avoid customs duty.
  4. Print and give the return document to the shipping company when you return the item.

 

The customer is responsible for the return

You as a customer are responsible for the shipment getting to us. Opened packaging is not approved. In case of incorrect returns, you as a customer stand for the costs incurred. We will only make the refund to you once we receive your shipment.

 

How do I make a return from Sweden?

  1. Contact our customer services to help you with the return*.
  2. Wait for a reply from us before sending the return.
  3. Ensure your return is sent as a traceable shipment.
  4. Send the return with the same shipping company that delivered your item (Postnord).

 

How do I make a return from Denmark?

  1. Contact our customer services to help you with the return*.
  2. Wait for a reply from us before sending the return.
  3. Ensure your return is sent as a traceable shipment.
  4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

 

How do I make a return from Norway?

  1. Contact our customer services to help you with the return*. You will receive a return document (pro forma invoice) to print. This means that you do not have to pay export tax and customs duty.
  2. Wait for a reply from us before sending the return.
  3. Send your return with the same shipping company that delivered your product (DHL or UPS) to avoid customs duty.
  4. Print and give the return document to the shipping company when you return the item.

 

How do I make a return from Finland?

  1. Contact our customer services to help you with the return*.
  2. Wait for a reply from us before sending the return.
  3. Ensure your return is sent as a traceable shipment.
  4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

 

How do I make a return from Germany?

  1. Contact our customer services to help you with the return*.
  2. Wait for a reply from us before sending the return.
  3. Ensure your return is sent as a traceable shipment.
  4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

Can I experience muscle soreness from using IQoro?

Yes, you may experience muscle soreness from using IQoro.

Muscle soreness is mainly experienced in the mouth, tongue and throat and can sometimes even be experienced in the same way as when you get sick, even though it is the muscles that hurt and not an incipient throat infection.

Experiencing muscle soreness is not dangerous and it will go away on its own. You can continue to train despite the soreness, but try to reduce the number of seconds per stretch slightly over a period of time and then slowly step up to ten seconds per stretch again after a few weeks.

Here you can read more about IQoro and muscle soreness.

Why have my symptoms worsened?

Suffering from worsening symptoms after a period of exercise can be unpleasant, but is completely harmless. The reason behind it is that IQoro creates a pressure change inside the body.

The change in pressure causes the stomach acid to be pushed up into the esophagus even more easily, while your muscles have not yet become strong enough to hold the stomach in place.

When this happens, it is important to continue treatment, as strengthened muscles will counteract your symptoms in the long run.

Is Brexit affecting me if I want to buy an IQoro?

No. Brexit is not affecting your purchase when buying from us.

The UK and the EU have  an agreement on a post-Brexit trade deal. This means amongst other things that there is no customs tariff on an IQoro shipped to the UK from Sweden. 

1. Pricing

We have not made any price changes on IQoro due to Brexit. 

2. Importing

You may order and receive your IQoro without worrying about the new import rules after Brexit.

There is nothing extra that you need to do or pay to facilitate the delivery of your IQoro. 


We offer two different delivery options to the UK, to make sure everyone can find a price and a delivery time that works best for them.

3. Consumer rights

The consumer rights laid out in our Terms and Conditions is at this point not affected by Brexit. In case of changes in the consumer rights, we will update accordingly.

I ordered an IQoro, but haven´t received a confirmation

When you make a purchase in the webshop, a confirmation is automatically sent to your email adress. Please, check you spamfolder if it ended up there. If you do not get an order confirmation at all, your purchase has for some reason not been finalized

Does IQoro come with a guarantee?

Yes, you get two different guarantees when you buy an IQoro – a manufacturing guarantee and a results guarantee.

Manufacturing guarantee

Upon purchase, IQoro comes with a 7-month manufacturing guarantee, which covers any damage that may have occurred during the actual manufacture.

The accompanying IQoro manual contains information about the guarantee and how to best to care for your IQoro. Expected service life is 12 months of normal use. This is based on the fact that IQoro is a product that is used in the mouth and that has to be pulled. This leads to natural wear and tear in the plastic during use.

Do not use IQoro if it is broken or has cracks in the plastic.

Read more about our manufacturing guarantee.

Results guarantee

Upon purchase, IQoro comes with a results guarantee. This means that you can get your money back if you do not notice any positive changes in your symptoms within 6 months.

Read more about our results guarantee.

Can I buy an IQoro in the US?

Launching IQoro in the United Stated is in our development plan. Please be patient until we have gotten our FDA approval.

I have read in the manual that a symptom document (patient questionnaire) should be used. Where can I find it?

E-mail to: info@iqoro.com, and we will send it to you.

Do you deliver IQoro to my country?

If you live in the UK, EU or EES, you can get an IQoro delivered to you from our webshop.

This means that if you for example live in islands like Guernsey or Jersey, you will not be able to get an IQoro delivered and our warranty is not covering countries outside the EU/EES and UK.