Blog

FAQ

Aren’t more participants needed for the studies of IQoro?

The number of participants in the studies of IQoro has been determined together with a statistician for the data to be sufficient to state that the results are statistically significant, that is they are not down to chance.

This question is usually about the comparison with large drug studies where changes in the body are made by adding a drug, for example to reduce the production of stomach acid.

Changes in the body involve a high risk that must be carefully balanced against the benefit, which requires a significantly larger basis for capturing unusual side effects or placebo effects.

IQoro is a CE marked medical device product, class 1, low risk. With that come other requirements and regulations.

How do I return IQoro or other products?

 

How do I make a return from the UK?

  1. Contact our customer services to help you with the return*. You will receive a return document (pro forma invoice) to print. This means that you do not have to pay export tax and customs duty.
  2. Wait for a reply from us before sending the return.
  3. Send your return with the same shipping company that delivered your product (DHL or UPS) to avoid customs duty.
  4. Print and give the return document to the shipping company when you return the item.

 

The customer is responsible for the return

You as a customer are responsible for the shipment getting to us. Opened packaging is not approved. In case of incorrect returns, you as a customer stand for the costs incurred. We will only make the refund to you once we receive your shipment.

 

How do I make a return from Sweden?

  1. Contact our customer services to help you with the return*.
  2. Wait for a reply from us before sending the return.
  3. Ensure your return is sent as a traceable shipment.
  4. Send the return with the same shipping company that delivered your item (Postnord).

 

How do I make a return from Denmark?

  1. Contact our customer services to help you with the return*.
  2. Wait for a reply from us before sending the return.
  3. Ensure your return is sent as a traceable shipment.
  4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

 

How do I make a return from Norway?

  1. Contact our customer services to help you with the return*. You will receive a return document (pro forma invoice) to print. This means that you do not have to pay export tax and customs duty.
  2. Wait for a reply from us before sending the return.
  3. Send your return with the same shipping company that delivered your product (DHL or UPS) to avoid customs duty.
  4. Print and give the return document to the shipping company when you return the item.

 

How do I make a return from Finland?

  1. Contact our customer services to help you with the return*.
  2. Wait for a reply from us before sending the return.
  3. Ensure your return is sent as a traceable shipment.
  4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

 

How do I make a return from Germany?

  1. Contact our customer services to help you with the return*.
  2. Wait for a reply from us before sending the return.
  3. Ensure your return is sent as a traceable shipment.
  4. Send the return with the same shipping company that delivered your item (e.g DHL or UPS).

Can I experience muscle soreness from using IQoro?

Yes, you may experience muscle soreness from using IQoro.

Muscle soreness is mainly experienced in the mouth, tongue and throat and can sometimes even be experienced in the same way as when you get sick, even though it is the muscles that hurt and not an incipient throat infection.

Experiencing muscle soreness is not dangerous and it will go away on its own. You can continue to train despite the soreness, but try to reduce the number of seconds per stretch slightly over a period of time and then slowly step up to ten seconds per stretch again after a few weeks.

Here you can read more about IQoro and muscle soreness.

My symptoms have gotten worse since I started with my training, is that normal?

Changes in your symptoms are natural and occur as your internal musculature strengthens.

In some cases symptoms can temporarily appear to be worse for some people. There can be several reasons for this; these are the most common ones:

  1. You have stopped the medication that you were taking before that reduced your symptoms.
  2. Training with IQoro causes pressure changes in the oral cavity, esophagus and in the hiatal canal (the aperture that we all have in our diaphragm where the esophagus passes through on its way to join with the mouth of the stomach when it is in its correct position under the diaphragm).

This can lead to some symptoms worsening for a short period as the increased pressure temporarily leads to more reflux. It is important though that you continue to train with IQoro through this phase – it will soon get better!

Continue to take any symptom-relieving drugs that work for you as long as you wish. As your musculature strengthens you can reduce the dose successively.

How will Brexit affect me if I want to buy an IQoro?

The UK and the EU reached an agreement on a post-Brexit trade deal. This means amongst other things that there is no customs tariff on IQoro shipped to UK from Sweden. 

1. Pricing

The price of an IQoro is unchanged at £145.00 including VAT.

2. Importing

You may order and receive your IQoro without worrying about the new import rules after Brexit.

There is nothing extra that you need to do or pay to facilitate the delivery of your IQoro. 


We offer two different delivery options to the UK, to make sure everyone can find a price and a delivery time that works best for them.

3. Consumer rights

The consumer rights laid out in our Terms and Conditions that form the basis of each transaction between our company and its customers, is as currently stipulated by EU regulations.

After Brexit, the UK may decide to implement its own version of consumer rights law and in that case it will be these rules that regulate our sales to UK customers.

This could affect your position regarding, for example: warranty period, right of return, or other facets of the transaction. The situation is at present unclear and undecided, we will update our website as soon as the position is clear.

I ordered an IQoro, but haven´t received a confirmation

When you make a purchase in the webshop, a confirmation is automatically sent to your email adress. Please, check you spamfolder if it ended up there. If you do not get an order confirmation at all, your purchase has for some reason not been finalized

Warranty and durability

IQoro is CE-marked and meets the requirements set by The Swedish Medical Products Agency (MPA). The manufacturing guarantee is for 7 months and covers any damage that has occurred during the actual production. Report any damage as soon as possible. Read more in your manual on CE marking, warranty and how to handle your IQoro in the best way. Recommended usage time is 12 months. This is based on the fact that IQoro is a product you have in your mouth and there is a natural wear in the plastic during use. IQoro is made of a medical plastic that meets the requirements for allergies. Read more under the FAQ Allergy.

I’ve heard about IQoro on my Facebook LPR GERD support site, can I buy it in the US?

No. IQoro would need to approved by the FDA before we could supply to US citizens. That’s not a huge hurdle for a device that is CE marked, and it’s in our development plans – but not yet!

I have read in the manual that a symptom document (patient questionnaire) should be used. Where can I find it?

E-mail to: info@iqoro.com, and we will send it to you.

Do you deliver IQoro to my country?

If you live in the UK, EU or EES, you can get an IQoro delivered to you from our webshop.

This means that if you for example live in islands like Guernsey or Jersey, you will not be able to get an IQoro delivered and our warranty is not covering countries outside the EU/EES and UK.

Why do I get blood in my mouth when using IQoro?

Finding or tasting blood in your mouth when using IQoro is probably down to one of the following three causes:

  1. The gastric acid that comes up during a hiatus hernia may have created small ulcers in the mucous membrane of the oesophagus that then began to bleed. And when using the IQoro, increased pressure is created. This may carry this blood up to your mouth instead of down into your stomach. The blood is harmless and the wounds will heal when the hiatus hernia is treated and the amount of gastric acid that comes up into the oesophagus is reduced.
  2. An ongoing infection of the mouth or teeth can lead to a weakened and bleeding mucous membrane. If you haven’t been to the dentist for a while, it might be time for a visit.
  3. If you take medication that causes mucous membranes to weaken as a side effect, this may make the mucous membranes of your mouth and throat more sensitive to the pressure changes that training with IQoro involves.

If you feel unsure about why you are experiencing bleeding in your mouth, you can always contact our customer support, or learn more about IQoro secondary and side effects.