IQoro

Here you can read our full Terms and conditions of purchase and delivery. This is just a summary of the most important points and if something is unclear or ambiguous, the full terms and conditions always apply.

Price and order

You order IQoro through our webshop or by contacting our customer service by phone or email. If you represent a company, you always place the order through customer service as it is not adapted for business purchases.

Prices include VAT. The VAT rate varies between different countries and is determined by the buyer’s delivery address. We reserve the right for errors on the website or in our advertisements. If you have a discount code, it must be stated before confirming the order.

Countries we sell to

We sell to all EU countries and the United Kingdom via our webshop

However, we can only offer manuals in Swedish, English, Danish, Norwegian, Finnish and German. If you do not come from a country where one of these languages ​​is an official language, you will receive the manual in Swedish if you order from the Swedish site or in English if you order on the international site unless you request different language as an order note at checkout.

Warranty period and life expectancy of the product

Our products have a warranty period of 7 months. This means that we replace the product within the warranty period if it breaks despite normal use, wear and care according to the manual. Save the receipt if you need to return the IQoro.

In addition to the warranty, the Consumer Purchase Act applies, according to which you have three years to claim an original error on a product.

The estimated life of an IQoro is one year. Depending on wear and individual differences in use, the service life may vary, which means that in some cases a product can wear out after the warranty period, but before the estimated service life.

In connection with ordering, you agree that we store and use your information to complete and provide the service you can expect from us. We guarantee that no information will be passed on to third parties.

Right of return

As a private customer, you always have 30 days to cancel. For reasons of hygiene, as this is a medical device, a condition for the right of cancellation is that the seals of the product packaging (tape and perforated slip) are not broken and that the product is returned in unused, unchanged condition.

It is important that you collect the package and then contact our customer service in order to exercise your right to cancel. 

In the case of uncollected packages, we charge a fee of £39 (incl. VAT) to cover our costs in connection with the package being returned to us.

You will need to use the return address label that is included in your delivery package. If you return your IQoro by any other method you’ll run the risk of having to pay a customs tariff too.

Returning your EU order from before January 1, 2021

Following Brexit the rules have changed for return of goods ordered from the EU. The shipment now needs to be accompanied by a customs invoice. Goods, even those purchased prior to January 1, 2021, become dutiable when returned.

To ensure that the correct information is on the invoice, we ask you to kindly reach out to our customer support and we will provide you with the necessary documentation to facilitate the return.

Our transport partners are unable to help you with this process and will return the parcel to you if there is no valid customs invoice accompanying the shipment.

Complaint

If you have received an incorrect or defective item, it is important that you contact customer service as soon as possible. Describe what is defect and the reason for the complaint as comprehensively as possible and specify customer number and LOT-number.

For the first six months after the purchase, the burden of proof lies with us that the defect did not exist from the beginning. After six months, you must be able to prove that it is an original defect.