Here you can read our full Terms and conditions of purchase and delivery. This is just a summary of the most important points and if something is unclear or ambiguous, the full terms and conditions always apply.

Price and order

You order IQoro through our webshop or by contacting our customer service by phone or email. If you represent a company, you always place the order through customer service as it is not adapted for business purchases.

Prices include VAT. The VAT rate varies between different countries and is determined by the buyer’s delivery address. We reserve the right for errors on the website or in our advertisements. If you have a discount code, it must be stated before confirming the order.

Countries we sell to

We sell to all EU countries and the United Kingdom via our webshop

However, we can only offer manuals in Swedish, English, Danish, Norwegian, Finnish and German. If you do not come from a country where one of these languages ​​is an official language, you will receive the manual in Swedish if you order from the Swedish site or in English if you order on the international site unless you request different language as an order note at checkout.

Warranty period and life expectancy of the product

Our products have a warranty period of 7 months. This means that we replace the product within the warranty period if it breaks despite normal use, wear and care according to the manual. Save the receipt and the user manual where you have the LOT-number as well as the size of the item, which is valid as a guarantee certificate.

In addition to the warranty, the Consumer Purchase Act applies, according to which you have three years to claim an original error on a product.

The estimated life of an IQoro is one year. Depending on wear and individual differences in use, the service life may vary, which means that in some cases a product can wear out after the warranty period, but before the estimated service life.

In connection with ordering, you agree that we store and use your information to complete and provide the service you can expect from us. We guarantee that no information will be passed on to third parties.

Right of return

As a private customer, you always have 14 days to cancel. For reasons of hygiene, as this is a medical device, a condition for the right of cancellation is that the seals of the product packaging (tape and perforated slip) are not broken and that the product is returned in unused, unchanged condition.

It is important that you collect the package and then contact our customer service in order to exercise your right to cancel. 

In the case of uncollected packages, we charge a fee of £39 (incl. VAT) to cover our costs in connection with the package being returned to us.

Complaint

If you have received an incorrect or defective item, it is important that you contact customer service as soon as possible. Describe what is defect and the reason for the complaint as comprehensively as possible and specify customer number and LOT-number.

For the first six months after the purchase, the burden of proof lies with us that the defect did not exist from the beginning. After six months, you must be able to prove that it is an original defect.