Adult. Suitable for all adults and children from 10 years old.
Child. Recommended from about 1 year up to 10 years.
IQoro is a CE marked, Class 1 Medical Device.
IQoro treats:
Acid reflux, heartburn
Hiatal hernia
Snoring, sleep apnoea
Swallowing difficulties – dysphagia
Drooling
Paralysis of the face, mouth and throat
IQoro is a neuromuscular training device. It allows you to strengthen the muscles that you can’t usually train – at least not simply by consciously actiating these muscles. The instructions to activate these smooth ‘involuntary’ muscles can come only from autonomic brain signals.
All it takes is 90 seconds exercise per day. IQoro uses the body’s natural nerve pathways to activate the muscles from the face, oral cavity, pharynx, esophagus and down to the diaphragm and stomach.
Purchase IQoro with a results guarantee
Your IQoro includes a six-month results guarantee. If you train according to our instructions for 6 months from purchase and do not improve, you can choose to return the product and get your money back.
We’re offering a free app for iPhone and Android when you buy an IQoro. The app includes customer support with instructions and an FAQ, and you can set reminders for your daily training sessions.
On top of that, there’s a “personal trainer” that guides you through each session and helps you keep track of how long to pull IQoro for optimal results. You can find the app in the app store in your phone by searching for IQoro.
A manual and support are part of your purchase
The training manual that is delivered with your IQoro contains validated self-tests that you can use to track your improvement, and a training diary. Your IQoro comes in a storage box designed to be opened and closed easily – even by those with reduced function in their hands.
You can contact us as often as you like by email, chat or telephone. As an IQoro user you are welcome to join our closed Facebook user group and share training tips with others.
The IQoro manual is available in Swedish, English. Danish, Norwegian, Finnish and German. You can specify any one of the available languages in the checkout.
This is how you train
Training with IQoro is simple and easy to perform. A training session takes only 30 seconds, which you are recommended to do three times a day with at least two hours of rest in between.
When is IQoro suitable or not suitable for use?
If you have any of the diagnoses trigeminal neuralgia, paraesophageal hernia or achalasia cardiae, exercising with IQoro is not generally recommended.
If you have tinnitus or peripheral facial paralysis, you should be careful when you start exercising.
*This counts from the day after we have despatched your order from our warehouse.
Orders placed before 11:00 a.m. on a working day will be shipped the same day; orders placed after this time, or at the weekend, will be shipped on the next working day. At ‘Checkout’ you can choose between the shipping alternatives available to your address. When we have processed your order we will send you details so that you can track the progress of your delivery.
Paying for your IQoro is easy and safe. You can choose to pay through Paypal, Klarna or with VISA or Mastercard. When using Paypal you will need a Paypal account to continue with your purchase.
It’s not possible to pay by cheque.
Payment issues and queries
If you’re having issues or queries regarding your payment when using either Paypal or Klarna, please contact the payment service provider for further help. If you have any health related questions, or questions about IQoro, please contact our customer support.
Ordering as a healthcare institution or company
Healthcare providers and companies cannot order in our webshop. Please contact our Customer Service desk.
Purchasing an IQoro online is as simple for you as purchasing from any UK company that you are used to dealing with. All customs and import documentation and fees are taken care of by us.
You may have heard that ordering products online from EU countries will result in extra cost or correspondence for you. Not with IQoro it won’t! We have taken care of all the extra costs ourselves, and the import regulations and declarations too.
The simple way of buying an IQoro after Brexit
You purchase IQoro on our website in exactly the same way as you would on a UK website.
The prices are in pounds sterling. The VAT is at UK rates, and already included in the price you see.
Your delivery cost will vary depending on the delivery option that you choose, but that’s it. No extra fees for freight or customs will be payable after you place your order.
The delivery company you choose will deliver to the address you gave.
We take care of all customs and import documentation – you don’t even need to think about it. We also bear the cost of all fees apart from the purchase price you agreed when you ordered.
If, for any reason, you are contacted by the authorities concerned with UK imports or the tax authorities or anyone else, ring or email us and we’ll take care of it at our expense. That’s a promise!
The simple way to return an IQoro after Brexit
If you want to return your IQoro, then the procedure is the same from the UK as from anywhere in the EU. The only difference for our UK customers is that you must print out and include a customs declaration form that we will provide. We have filled in all the details that are needed in the form. That’s all – otherwise it is the same as it was pre-Brexit.
Simple step-by-step instructions for making a return
If you want to return your IQoro, start by contacting us at info@iqoro.com.
You’ll get clear instructions from us, and a customs document that we have already filled in for you.
Then you book a traceable post with UPS or DHL, include the customs document in the envelope and mark the envelope ‘Pro-forma invoice’. Don’t worry, we’ll remind you of this when it’s time for you to post.
The pre-filled document that you send tells the customs authorities that it is a product return. This means no extra custom fees will be added.
When we receive your returned IQoro we’ll approve the transaction and repay you through the same payment channel that you used to pay us for your purchase.
Important: Sending the product back to us without contacting us first will involve additional costs in customs that you will have to cover and that will be deducted from your refund.
Here you can read our full Terms and conditions of purchase and delivery. This is just a summary of the most important points and if something is unclear or ambiguous, the full terms and conditions always apply.
Price and order
You order IQoro through our webshop or by contacting our customer service by phone or email. If you represent a company, you always place the order through customer service as it is not adapted for business purchases.
Prices include VAT. The VAT rate varies between different countries and is determined by the buyer’s delivery address. We reserve the right for errors on the website or in our advertisements. If you have a discount code, it must be stated before confirming the order.
Countries we sell to
We sell to all EU countries and the United Kingdom via our webshop
However, we can only offer manuals in Swedish, English, Danish, Norwegian, Finnish and German. If you do not come from a country where one of these languages is an official language, you will receive the manual in Swedish if you order from the Swedish site or in English if you order on the international site unless you request different language as an order note at checkout.
Warranty period and life expectancy of the product
Our products have a warranty period of 7 months. This means that we replace the product within the warranty period if it breaks despite normal use, wear and care according to the manual. Save the receipt if you need to return the IQoro.
In addition to the warranty, the Consumer Purchase Act applies, according to which you have three years to claim an original error on a product.
The estimated life of an IQoro is one year. Depending on wear and individual differences in use, the service life may vary, which means that in some cases a product can wear out after the warranty period, but before the estimated service life.
In connection with ordering, you agree that we store and use your information to complete and provide the service you can expect from us. We guarantee that no information will be passed on to third parties.
Right of return
As a private customer, you always have 30 days to cancel. For reasons of hygiene, as this is a medical device, a condition for the right of cancellation is that the seals of the product packaging (tape and perforated slip) are not broken and that the product is returned in unused, unchanged condition.
It is important that you collect the package and then contact our customer servicein order to exercise your right to cancel.
In the case of uncollected packages, we charge a fee of £39 (incl. VAT) to cover our costs in connection with the package being returned to us.
You will need to use the return address label that is included in your delivery package. If you return your IQoro by any other method you’ll run the risk of having to pay a customs tariff too.
Returning your EU order from before January 1, 2021
Following Brexit the rules have changed for return of goods ordered from the EU. The shipment now needs to be accompanied by a customs invoice. Goods, even those purchased prior to January 1, 2021, become dutiable when returned.
To ensure that the correct information is on the invoice, we ask you to kindly reach out to our customer support by sending an email to info@myoroface.com or call +46 10 551 67 22 (toll free) and we will provide you with the necessary documentation to facilitate the return.
Our transport partners are unable to help you with this process and will return the parcel to you if there is no valid customs invoice accompanying the shipment.
Complaint
If you have received an incorrect or defective item, it is important that you contact customer service as soon as possible. Describe what is defect and the reason for the complaint as comprehensively as possible and specify customer number and LOT-number.
For the first six months after the purchase, the burden of proof lies with us that the defect did not exist from the beginning. After six months, you must be able to prove that it is an original defect.
How you buy your IQoro
This video goes through how you order an IQoro in our web shop and have it delivered to your home.
