About your purchase

This is a summary of the most important points in our Terms and Conditions of Purchase and Delivery, which you can read here. In the case of confusion or conflict between the versions it is the full version that takes precedence.

The purchase agreement can be entered into in English or Swedish. We may update or change our Terms and Conditions of Purchase and Delivery. Previous agreements are archived and kept available to you as a customer via a link from current terms. The Terms and conditions at the time of your purchase are the applicable conditions.

You can choose your preferred shipping alternative in the web checkout. Your available choices may depend on where you live and the shipping partners we are working with in that country.

The estimated delivery times for the various shipping options are based on the shipping companies’ own estimates. We continually monitor their performance and evaluate different shipping alternatives, in order to be able to offer you the fastest delivery options at the best price.

Read more about our shipping options and prices here.

If your package has been delivered to a store or depot, it is important that you collect it as soon as possible, and at latest within 10 days, or as advised by the freight company. If it is not collected within this period it will be returned to us and you will incur a further charge of GBP 34, EUR 38, DKK 280, NOK 395 or SEK 395. The same applies if you refuse to take delivery of your shipment, or if the shipment is returned because you were not available during the delivery attempts made by the carrier. If you have changed your mind about your purchase, you will still need to collect it first. See below how you can cancel your purchase.

Countries to which we ship

We sell and deliver to the UK, Norway and all EU countries.

Unfortunately, at this time, you cannot order directly to Iceland, Åland, Switzerland, Liechtenstein, Jersey or Guernsey from our webshop. In these cases, you will need to contact our customer support. A customs fee will also be added to orders to these countries.

The instruction manual that accompanies the product is available in English, Swedish, Danish, Norwegian, Finnish and German. If you order from a country which has one of these as its official language, then that’s the manual version that you will receive.

If you live in a country where none of these is an official language, then you may request one of the available languages by indicating this in ‘order notes’ at the web checkout. Otherwise, as a standard alternative, you will receive a manual in the language of the website that you ordered from: English or Swedish.

You can pay by debit or credit card (Mastercard or VISA) or through the payment services of Paypal and Klarna. Payment transactions through Klarna and Paypal are handled by the payment services themselves.

Terms and any fees for payment options of the payment services are regulated by Klarna and Paypal. For more information, please visit the payment services’ websites.

Card payments are protected by the 3D Secure security standard. This means that you, as a customer, need to verify yourself with additional information in addition to your card details.

However, the purchase of the product is handled by MYoroface. If you have product- or service-specific questions, please contact our customer support directly.

We usually provide a seven-month product guarantee (applicable to IQoro) from the date of purchase.

The guarantee means that defects that occur within the guarantee period shall be considered to have existed at the time of purchase. This means that the customer must be able to prove that the damage is from the manufacture and not something that happened later.

The guarantee covers defects caused by material or production defects. It does not cover faults caused by wear or improper use.

Therefore, before use, the product should be checked by the user. If any kind of damage to the product is noticed, the retailer must contacted as soon as possible.

However, the product box that accompanies the purchase of IQoro is only intended for storage and is not covered by the guarantee.

Service life

IQoro has a service life expectancy of one year of normal use. The difference in care and use can vary greatly between different people. Therefore, IQoro can wear out within one year.

However, it is even more common for it to last longer than a year. If you train regularly and according to the manual, the product will wear out over time and eventually need to be replaced.

Read more about our warranty here.

If you, as a private individual (not as an organisation) want to cancel your order and return your IQoro after recieving it, there’s a few things you need to remember.

• You need to cancel your order within 30 days from recieving the delivery.
• You cannot return the IQoro if you have broken the products packing’s seal.
• If you live in the UK, you need to email us to get the correct documents for returns back to the EU. This is necessary to avoid aditional costs on your end.

Please read more about this below.

How to return your IQoro

If you change your mind and no longer want to go through with your purchase, you should contact our customer support through email or by phone. You need to do this within 30 days from recieving your IQoro.

You need to let us know that you want to cancel your purchase and provide us with the following information:

• Your name and contact details.
• The order number, or customer number. You’ll find it on the order confirmation, the delivery note or on your invoice.
• Which product you wish to return.

Refunds will be made via the same channel that you paid for your product.

If you placed your order through calling us and have been invoiced by us, we will also need your bank details including:

• account name
• IBAN-number and your bank’s BIC or SWIFT code to allow reimbursement.

You must bear the costs of returning the package to us, and this must happen within 14 days of when you called us to exercise your right of return. You are responsible for the condition of your return package until it is safely received by us. The refund payment will be made through the same channel as you originally paid us as soon as we receive the return.

Alternatively, you can exercise your right to cancel by choosing to use the standard form created by The Swedish Consumer Agency (Konsumentverket) for this purpose.

Contact us first to avoid additional costs!

It is important to contact us before sending your IQoro back. Not contacting us will result in additional costs for you.

If you do not contact us before sending your IQoro back, you will have to pay export costs and handeling fees that are out of our control.

The fees when not contacting us before returning a product are:

• Around £ 40-50 in export fees
• Around £ 30 in handeling fees

We will have to deduct these fees from your refund payment. Always contact us first to make sure you will get as much refund as possible – to recieve the right documents and instructions.

Can I return an IQoro that has been opened?

You do not have the right to cancel your purchase of a medical technical product or any other hygiene-related product if you have broken the product packing’s seal, for example by removing tape or breaking any other seal on the product. Of course, this doesn’t apply to the outer packaging that the IQoro was delivered in.

Returns from the UK back to Sweden (EU)

Following Brexit the rules have changed for return of goods ordered from the EU. The shipment now needs to be accompanied by a customs invoice. Goods, even those purchased prior to January 1, 2021, become dutiable when returned.

To ensure that the correct information is on the invoice, we ask you to kindly reach out to our customer support by sending an email to info@iqoro.com or call +46 10 551 67 22 and we will provide you with the necessary documentation to facilitate the return.

Our transport partners are unable to help you with this process and will return the parcel to you if there is no valid customs invoice accompanying the shipment.

If you wish to make a complaint you should, in the first instance, contact our Customer Support.

In the event of our not reaching agreement with you can turn to the Swedish National Board for Consumer Disputes: Allmänna reklamationsnämnden (ARN) to have your dispute with us examined. MYoroface will abide by ARN’s recommendations. If you are an EU citizen you can also complain to the EU’s online platform for dispute resolution.